Chatbots. They are an interesting piece of technology. The latest trend in technology says that these chatbots will be made sure that they match the level of human behavior so that they can offer almost human-like services but better versions of them. According to the chatbot trends 2019, the conventional services which humans offer come with their own set of limitations. Whereas, the chatbots with the help of machine learning and artificial intelligence can gain an edge over the general services of the intelligence.
There are completely no issues with chatbots because they can offer the services without any time constraint. Did you know, according to the current trend in technology, Business Insider stated that nearly 80% of the businesses in the world would make use of AI chatbots by 2020. This is because, having an AI-based chatbot around, you will help to save your business 30% of the cost.
However, we have brought together 7 fabulous trends for AI Chatbots for Business:
- They are turning to be more human-like
Recent trends in business show that people love the personalized experience. Hence, if we talk about the basic chatbot business model, you will understand that they are designed by humans to help humans with no limitations. With the help of AI Chatbots for business, these chatbots are turning into more human-like. The chatbots using machine learning and Artificial intelligence is growing; their services are becoming impeccable.
- They are changing how consumer technology is evolving
The research on chatbots is done at a swift pace now because they want to see the different chatbot applications in the business. Everyone knows how chatbots are presently working, but they can profoundly influence consumer technology. Chatbots for enterprises is something completely revolutionary, and big giants like Google have already begun the progress of the chatbots for business in the field of consumer technology.
- Chatbot Technology
Generally, when you think of making a chatbot, you can see that you will end up making a python chatbot or a chatbot using TensorFlow. So, the technology and the programming languages you use are highly compatible with Artificial Intelligence. The AI chatbot python language supported ones are hugely capable of providing some quick access to the desired data and then stay at the beck and call of the users. Using AI and machine learning, we can make conversational chatbots too.
- Virtual Assistants Industry
According to the recent trends in business, smartphone users are now downloading apps that can work as their virtual assistants. The VA industry is completely becoming automatic with the advent of chatbots. Automation of any kind is what the users are looking for because there will be a 100% accuracy in whatever they do. Hence, it is known that chatbots are slowly dominating the virtual assistant industry too.
- Machine to Machine Talking (M2M)
The chatbot startups 2019 used are not only for consumer use but also a machine to machine talking. One of the main chatbot trends 2020 is that business these days can provide all their services through one channel and that channel can be via the chatbots. The communication between machines can make it much simpler for us to work daily.
- Almost fast problem-solving skills by the chatbots
The recent chatbots can quickly solve any problems you might face in your daily lives. These chatbots are now integrating with better technology like voice assistants such as Apple’s Siri, Amazon’s Alexa to get people some immediate answers to their problems.
- The key to consumer analytics and insights
To provide the best services, the chatbots off late have started to pick up consumer insights and analytics too. They can perform the best and accurate analysis of the customer base they are serving. Apart from that, they can provide recent consumer data and automatically analyze the data.
Thus, the research papers on chatbot technology prove how widespread they are going to be. According to the latest business trends, more than 20% of internet users have used the chatbots. But, the future of chatbots shows that they are going to increase to 93% by 2021. It is now deemed that it is evident that the increment of the chatbots usage is going to be inevitable. Still, in the next five years, the small business will be able to increase the using of chatbots. Though there are a lot of pros and cons of this, the thing we need to agree is that they can provide the solutions in a jiffy.