PaymentsJournal
SUBSCRIBE
  • Analysts Coverage
  • Truth In Data
  • Podcasts
  • Videos
  • Industry Opinions
  • News
  • Resources
No Result
View All Result
PaymentsJournal
  • Analysts Coverage
  • Truth In Data
  • Podcasts
  • Videos
  • Industry Opinions
  • News
  • Resources
No Result
View All Result
PaymentsJournal
No Result
View All Result

Call Centers Still Integral to Digital Banking

Edward O'Brien by Edward O'Brien
April 28, 2014
in Analysts Coverage
0
B2B startups
0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

From the Minneapolis Business Journal:

Wells Fargo is testing a mini-branch model that could catch on with other banks.

San Francisco-based Wells Fargo opened its first “neighborhood store” concept in Washington D.C. Monday.

It’s about a third of the size of a regular branch and features automated teller services, flexible space, and energy-efficient design.

The concept costs less to build, run and staff than traditional branches. Like Target’s CityTargets, the small Wells Fargo branches let the bank get into neighborhoods where the larger branches wouldn’t fit.

That’s all upside for banks that are exploring ways to reduce brick-and-mortar costs as customers move to online, mobile and ATM service options.

Wells Fargo CEO John Stumpf called the new concept a “terrific combination” of technology and convenience that will build deepen relationships with customers.
“Even our millennial customers, who are much more skewed towards self-service and mobile devices, still want and need stores. … Look for us to do more,”

Major banks recently have announced several new and novel branch and channels concepts. Much of this is a result of customers’ input about finding ways to meld the best features of branch and self-service experiences. Recent Mercator Advisory Group research has uncovered similar conclusions, and we expect to see further innovation unveiled in the near future.

Click here to read more from the Minneapolis Business Journal.

0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

    Analyst Coverage, Payments Data, and News Delivered Daily

    Sign up for the PaymentsJournal Newsletter to get exclusive insight and data from Mercator Advisory Group analysts and industry professionals.

    Must Reads

    On-Demand Webinar: Solving the Digital Onboarding Challenge​ – Increasing Conversions without Increasing Risk

    On-Demand Webinar: Solving the Digital Onboarding Challenge​ – Increasing Conversions without Increasing Risk

    February 8, 2023
    legacy infrastructure

    How Modernizing IT Can Help Banks Compete With Fintechs

    February 7, 2023
    Buy Now Pay Later BNPL, B2B BNPL

    B2B BNPL Offers a High-Potential New Chapter in Payments

    February 6, 2023
    eCommerce On Social Media, social commerce

    The Rise of Social Commerce and Social Payments

    February 3, 2023
    Electroneum AnyTask; ETN Crypto, sales enablement

    Ethical Financial Selling: The Role of Compliance Technology and Sales Enablement

    February 2, 2023
    direct deposit

    Nacha Launches Campaign to Reach Millennials on the Benefits of Direct Deposit

    February 1, 2023
    Equinix Helps UK-Based Payments Provider Enable Faster, More Reliable Payments Processing

    Equinix Helps UK-Based Payments Provider Enable Faster, More Reliable Payments Processing

    January 31, 2023
    credit card tumbling

    How to Detect, and Prevent, Credit Card Tumbling

    January 30, 2023

    • Advertise With Us
    • About Us
    • Terms of Use
    • Privacy Policy
    • Subscribe
    ADVERTISEMENT
    • Analysts Coverage
    • Truth In Data
    • Podcasts
    • Videos
    • Industry Opinions
    • News
    • Resources

    © 2022 PaymentsJournal.com

    • Analysts Coverage
    • Truth In Data
    • Podcasts
    • Industry Opinions
    • Faster Payments
    • News
    • Jobs
    • Events
    No Result
    View All Result

      Register to download the Equinix report - Dojo Delivers Fast, Reliable and Secure Card Payments to Businesses on Platform Equinix