Interactive teller machines (ITMs) are transforming branch banking by combining the convenience of self-service technology with access to live teller assistance. As financial institutions expand ITM deployments to improve customer service, reduce operational costs, and extend banking hours, they must also address the security challenges that accompany these new deposit channels.
A key concern is protecting against fraudulent deposits and other forms of check fraud that can exploit emerging banking technologies. Effective itm deposit security strategies require a combination of real-time monitoring, data-driven decision-making, and comprehensive fraud controls. By implementing strong deposit fraud prevention measures and leveraging advanced check fraud detection tools, banks and credit unions can confidently expand their ITM networks while minimizing risk.
Advanced Fraud Solutions (AFS), a leader in deposit fraud detection software, today announced a new report, Guide to Securing ITMs from Fraudulent Deposits, on interactive teller machine (ITM) deposit security. The report details the benefits of ITMs for both financial institutions and consumers; the risks and targeting of ITMs by fraudulent actors; as well as best practices for ITM deposit security.
Click here to download the ITM white paper.
“Consumer adoption and fraud typically coincide,” said Lawrence Reaves, President and CEO of AFS. “As new ITMs roll out across the U.S., it should come as no surprise that they will also be targeted by fraudsters. To counter potential fraud losses, Advanced Fraud Solutions’ white paper details what proactive steps banks and credit unions should take to protect themselves against ITM-initiated deposit fraud.”
To provide customers with a more on-demand banking experience, as well as expand a financial institution’s geographic footprint and hours of service, ITMs have been heralded as a way to couple technology and automation with a frontline-like interaction. Much of the benefit of ITMs is related to cost – an in-person teller interaction represents roughly $4.50 in costs to the financial institution, while the cost of the average ITM interaction is only 50 to 70 cents. [1]
Fraud, however, will be quick to test and take advantage of any potential weakness. Particularly low-technology, easy to execute forms of fraud like check fraud, which continues to be a pervasive issue. In fact, losses related to check fraud have increased as of late, according to the American Bankers Association, costing U.S. financial institutions $1.3 billion in 2018. [2]
To prevent losses, AFS recommends an omnichannel, real-time and data-driven approach. In addition, AFS suggests banks and credit unions consider TrueChecks® – the industry’s leading check fraud database and comprehensive check fraud prevention solution.
TrueChecks is easy to integrate into any deposit channel, including ITMs, and delivers real-time responses to counterfeit, NSF, Closed Account, Duplicate, and other fraudulent items. With TrueChecks, financial institutions can take a proactive approach to fraud, ensuring a smooth ITM rollout.
As ITMs become a larger part of the banking landscape, financial institutions must balance innovation with security. While these machines offer significant operational and customer experience benefits, they can also create new opportunities for fraudsters if proper safeguards are not in place.
A proactive approach to itm deposit security that incorporates real-time fraud detection, data sharing, and comprehensive deposit fraud prevention solutions can help institutions reduce losses and maintain customer trust. Strong fraud controls will be essential to ensuring that ITM deployments deliver long-term value without increasing exposure to financial crime.
To access the white paper, click here.
About Advanced Fraud Solutions
Advanced Fraud Solutions was founded in 2007 with the simple mission to help financial institutions and businesses prevent fraud in real-time by utilizing our comprehensive private cloud-based software solutions at the frontline and in the back office. Every day, our innovative fraud prevention tools help banks, credit unions, and merchants of all sizes eliminate losses and safeguard their financial assets, providing the level of protection that today’s customers demand. At Advanced Fraud Solutions, we know the best way to fight fraud is to prevent it. Learn more at www.advancedfraudsolutions.com.