“Performance problems found in today’s complex multi-channel retail banking environments often have multiple characteristics. It is not uncommon for them to also have more than one point of bottleneck or breakdown.
At a recent round-table event organised and hosted by NCR, discussions centred around how the right combination of self-service device management, cash management and end-to-end transaction monitoring, enables IT and channel operations teams to embrace enterprise-wide performance awareness, and take a holistic approach to managing their multi-channel banking environments.”
With financial institutions continuing to offer new and innovative channels solutions, particularly in self- and assisted-service banking, banking customers are being served much more efficiently and effectively than ever. In addition to having increased access across channels, banking customers now have more access and control to bank across lines of business, whenever and wherever desired. This helps boost customer satisfaction and deepen relationships — and ultimately loyalty — with their institutions, resulting in a better customer experience.
Overview by Ed O’ Brien, Director, Banking Channels advisory Service at Mercator Advisory Service
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