CCX Forum 2018: Channels & Customer Experience

Banks face new pressures and opportunities as the financial industry continues to transform, but their focus on the customer experience remains constant. Rapidly growing technologies such as artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain hold great potential in enabling the delivery of a seamless, personalised experience through the different channels. In this rapidly evolving environment, banks need to find new ways to innovate, to position towards fintech, to collaborate and distribute financial products and services.