Restoring good manufacturing jobs to within our national borders has been a signature part of the current administration’s campaign platform. The author of the article takes the next logical step in calling out how customer service jobs could fit the criterion when loosely viewed.
Trump is shaking up the global stage as he persuades companies such as Ford Motor Co. to put up factories and investment in the U.S to create jobs. While outsourcing companies have largely escaped his notice, his policies could hurt the industry in the Philippines, among the largest foreign-exchange earners, just as the peso is weakening.
When the broad swathe of factory jobs does not materialize in the fashion needed to restore high levels of employment in some regions, the prospect of bringing back contact center jobs will be examined, much in the way the HB-1 Visa program is garnering additional scrutiny. The potential impact to the cost-conscious financial institutions that have been leveraging lower cost service delivery pools remains an open question. Mercator Advisory Group will be following developments in this arena.
Overview by Joseph Walent, Associate Director, Customer Interactions Advisory Service at Mercator Advisory Group
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