Monica Eaton-Cardone is the Chief Operating Officer of Chargebacks911 and Fi911 and Chief Information Officer of Global Risk Technologies. Monica has worked tirelessly to educate merchants and financial institutions about hidden threats in the rapidly changing payment fraud landscape. Leading Chargebacks911, the company was founded in Tampa Bay, Florida, expanding internationally to also become Europe’s first chargeback remediation specialist to tackle the chargeback fraud problem. In ten years, Chargebacks911 has successfully protected more than 10 billion online transactions, and has recovered over $1 billion in chargeback fraud.

Recognizing that the impact of chargebacks goes beyond merchants, Monica also created Fi911, giving unrivalled support to financial institutions with innovative back-office management technologies. Fi911’s pioneering DisputeLab™ tool streamlines chargeback management for acquirers, automating legacy processes and standardizing methods that, simplifies, and speeds the end to end workflow, improving the customer experience and accountability for all stakeholders..

Monica is a passionate diversity advocate and is committed to developing and sharing innovative solutions that empower the global fintech space. She has earned numerous awards, distinctions and special recognitions, including the Retail Systems Awards, where she received the ‘Outstanding Individual Achievement Award’, and being named ‘Global Leader of the Year’ at the Women in IT Awards.