Joseph Walent

Technological innovation has revolutionized the banking industry. In the past, banks were limited to a brick-and-mortar model, requiring customers to...

The Yule time of year brings with it a propensity for many of use to reflect on the past year....

The retention of distinct lines of demarcation allows FIs to effectively recognize which consumers they have a solid relationship. As...

The role natural language processing as it manifests in chatbots in our daily lives is certainly set to expand in...

The integration of communication technologies have been tangibly transforming the delivery of financial services since time immemorial. The recent ongoing...

The age of open banking is upon us, and the author of the article does well to remind readers that...

Tying mobile wallet payment functionality with loyalty programs and gamification of reward earning serve to increase consumer interest, and the...

Delivering consumer choice remains is a main component for financial institutions to establish a customer-centric sentiment for their clients. The...

The article proffers the opportunity for FIs to open new markets and higher levels of engagement with underserved population segments....

By removing some of the physical constraints in squaring up with friends and family, social media service providers have helped...