While the survey method from this IT security vendor looks suspect because of a unscientific sampling technique and the results may be skewed to meet the objectives of the surveyor, the message that consumers are concerned about security is a message that the FI industry cannot forget. Online banking adoption has slowed down to just 6% per year versus nearly 30% at the beginning of the decade and banks need to convince the more conservative customers that online & mobile banking is safe and secure.
Avira recommends consumer do the following:
Always take great care when opening attachments in emails
Do not visit sites which you don’t know or have a bad reputation
Don’t install programs coming from unknown sources
Never, ever give your financial details as a response to any email
Be sure to install an antivirus solution and make sure it is updated regularly
Make sure your computer’s operating system is regularly updated
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