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Data for today’s episode is provided by Mercator Advisory Group’s Report: North American PaymentsInsights, U.S.: Data Summary Report; ATM Usage and Preferences
Consumers’ Openness to New Methods of ATM Authentication
- 20% of surveyed consumers are willing to try a QR code from a smartphone as a way of authenticating at the ATM, versus 28% of consumers who would not try it.
- 24% of consumers are willing to try biometric authentication via an ATM as a way of authenticating at the ATM, versus 25% of consumers who would not try it.
- 24% of consumers are willing to try biometric authentication via smartphone to authenticate at the ATM, versus 26% of consumers who would not try it.
- 24% of consumers are willing to try a one-time code at the ATM to authenticate at the ATM, versus 23% who would not try it.
- 7% of consumers have already tried biometric authentication via smartphone and one-time code at the ATM to authenticate at the ATM.
- In comparison, just 5% of consumers have tried QR code from smartphone and biometric authentication via ATM to authenticate at the ATM.
About Report
Mercator Advisory Group’s most recent report, North American PaymentsInsights, U.S.: Data Summary Report; ATM Usage and Preferences documents consumers’ current usage metrics of ATMs in the U.S. national market. The survey of 3,000 U.S. adults (December 2020) represents a continuation of a series of consumer and business surveys conducted annually by Mercator Advisory Group since 2009.
This Data Summary Report presents the survey results for U.S. consumers’ use of ATMs, through commonly-used graphs with core demographic breakdowns, for easy incorporation in planning/analysis documents. This is just one of multiple Data Summary and Analysis Reports on the United States for program subscribers from this survey, on topics including Buy Now, Pay Later lending, bill payment, subscription buying, fraud experiences, and effects of the COVID-19 pandemic.
“These survey results provide up-to-date baseline data for financial institutions and other stakeholders serving the U.S. market,” stated Amy Dunckelmann, Vice President, Research Operations at Mercator Advisory Group. “The U.S. continues as a dynamic market for the ATM industry.”