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Data for today’s episode is provided by Mercator Advisory Group’s report – North American PaymentInsights, U.S. – ATMs: No Fee for Me.
Pre-COVID-19, What Percentage of Consumers Were Satisfied with Their Ability to Pay Bills?
- 55% of US consumers were satisfied with their ability to meet financial obligations pre-COVID-19.
- 43% of US consumers were satisfied about their ability to communicate financial matters.
- 40% of US consumers were satisfied with the level of debt they carry.
- US consumers were LEAST satisfied with their plans for financing children’s education (only 22% satisfied).
- Only 27% of US consumers were satisfied with the earning potential of their current job or career.
- 34% of US consumers were satisfied with the amount of money they had saved.
- As could be expected, satisfaction with financial attributes correlates strongly with income level: the higher the income, the greater the satisfaction across all attributes.
About Report
Mercator Advisory Group’s most recent consumer survey report, ATMs: No Fee for Me, from the 2019 Technology Survey of the bi-annual North American PaymentsInsights series, examines U.S. consumers’ current use of and perspective on ATMs.
The report, which is based on an online panel survey administered to 3,006 U.S. adults in November-December 2019, presents results from questions exploring how adults in the United States use ATMs for cash withdrawals, deposits, and other transaction types. It also presents data on their opinions about paying ATM fees and methods of authenticating users at the ATM.