Mobile Authentication Saves Call Center 250 Hours a Month

Competitive pressure makes it rare for a solution provider and customer to share data that helps define success. Here Entersekt ...

How Automation in Payment Collections Can Increase Efficiencies and Save Money

by McKay Bird

October 8, 2021

Payment collections in any industry can be a daunting yet necessary task. Fortunately, to help automate this process, many new ...

Data from Finn AI finds bank contact centers overburdened by “routine” tasks

What’s My Password? Account Access Is Most Common Contact Center Request for Banks

by PaymentsJournal

September 22, 2020

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research report: What’s My ...

Pandemic Likely to Speed Bank Adoption of Conversational and Other AI

by Tim Sloane

June 9, 2020

Mercator published “70+ Processes Banks Have Already Improved Using AI” in January 2019 but given the stress of the Covid-19 ...

Gather FCU Partners with CO-OP Contact Center for Member, Card and Dispute Resolution Services

by PaymentsJournal

November 6, 2019

Gather FCU has expanded its partnership with CO-OP Financial Services to include contact center services, as the credit union seeks ...

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Tag: call center