How to Improve Digital Customer Experience Without Sacrificing Data Security
Personalized service often comes at a cost—but consumers have proven time and time again that they are willing to share ...
Tag: Consumer Behavior
Customer Experience Is Just as Important for B2B
‘Business-to-business customers are people too.’ A logical start to this referenced article about UX for B2B use cases, in particular, ...
Under the Mobile Umbrella
Mobile payments aren’t taking off in the US the way they are in Asia. Although smartphone ownership has been maturing, ...
Can Better Controls Spur Mobile Payment Usage?
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Quantifying Fraud’s Impact on Customers’ Expectations and Behavior
Financial institutions are in a tight spot, trying to simultaneously deliver faster payments and create a superior customer experience, while ...
ATM and Bank Branch Extinction: What Does It Mean for the Future?
What a difference a decade makes. In 2009, one observer speculated that in another 25 years cell phones would be ...
Think AI Is Just Used For Fraud? Mercator Says Think Again
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What Are the Top 3 Features of a Checking Account?
Don’t miss another episode of Truth In Data! Click on the red bell in the lower left corner of your ...
Cardtronics Study Shows Cash Is Alive And Kicking
Subscribe to our podcast via: The following is an article based on a conversation between Brian Bailey, EVP and Managing Director, ...
Young Adults Lead the Way with P2P Payments
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