2019’s Takeaway Trends for the Commerce and Fintech Industries
2019 has truly been a year of global digital transformation for commerce and fintech. In commerce, major companies – think ...
Tag: Customer Interactions
What Age Segment Is Least Likely to Research Products and Services on Their Smartphone?
Data for this episode of Truth In Data provided by Mercator Advisory Group's report, Customer Merchant Experience Survey by Karen Augustine, Manager, ...
Consumers perceive their own changing shopping patterns:
Data for this episode of Truth In Data provided by Mercator Advisory Group's report Shopping Behavior, Channel Usage, and Loyalty: How ...
PayPal users are motivated by security concerns
Data for this episode of Truth In Data provided by Mercator Advisory Group' Report: How Payments Align with Experience, by ...
POS Awkwardness
In a recent article by the Pilot Tribune, a newspaper in Storm Lake, Iowa, it was announced that McDonald's was ...
Consumers Still like In-Store Shopping – They like Payment Convenience Even More.
Consumer behavior naturally shifts with technological change. Once upon a time, we used only cash. There was another time not ...
Moving to Human-Centered Design—Can Commercial Banks Evolve?
In the seemingly placid world of financial services, technology companies currently dominate the popular imagination. Industry watchers scrutinize lists of ...
Global Bank Priorities 2018
Turnerlittle.com explains what our banks are doing to restore customer faith and assesses which technologies companies will pursue to make ...
Instagram Gets in the Payments Game for a Better User Experience
TechCrunch reported on their discovery that Instagram is piloting a native payments capability in its app. It is pretty quiet ...
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