How Employee Performance Enhances the Customer Experience
For financial services organizations, pursuing customer satisfaction—and especially its ideal, customer delight—tends to be a particularly speculative and ever-evolving proposition. ...
Tag: Customer Interactions
How Businesses Can Prevent Potential Customer Delinquencies
A helpful release on the CFO site reminds readers of the basic blocking and tackling required for the effective management ...
The Difference Between Customer Experience and Customer Engagement
In the increasingly jargoned world of business services and software solutions, the concepts “customer experience” (CX) and “customer engagement” are ...
Inclusion as a Foundational Principle of Design for Security Solutions
The inclusion of individuals of all abilities and ages is an absolutely crucial element to incorporate into security solutions. However, ...
2019’s Takeaway Trends for the Commerce and Fintech Industries
2019 has truly been a year of global digital transformation for commerce and fintech. In commerce, major companies – think ...
What Age Segment Is Least Likely to Research Products and Services on Their Smartphone?
Data for this episode of Truth In Data provided by Mercator Advisory Group's report, Customer Merchant Experience Survey by Karen Augustine, Manager, ...
Consumers perceive their own changing shopping patterns:
Data for this episode of Truth In Data provided by Mercator Advisory Group's report Shopping Behavior, Channel Usage, and Loyalty: How ...
PayPal users are motivated by security concerns
Data for this episode of Truth In Data provided by Mercator Advisory Group' Report: How Payments Align with Experience, by ...
POS Awkwardness
In a recent article by the Pilot Tribune, a newspaper in Storm Lake, Iowa, it was announced that McDonald's was ...
Consumers Still like In-Store Shopping – They like Payment Convenience Even More.
Consumer behavior naturally shifts with technological change. Once upon a time, we used only cash. There was another time not ...
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