Tag: CX

Explore articles on Customer Experience (CX) in the payments and banking industries, highlighting strategies that enhance user satisfaction and engagement. Discover how businesses leverage CX innovations to build customer loyalty, streamline transactions, and improve financial services.

CX: The True Measure of a Fintech’s Success

by Daniel Siekmann

June 7, 2022

Businesses of all kinds have restructured their offerings to meet the evolving demands of the COVID-19 pandemic. Consumers’ desires for ...

How Companies Are Capitalising on the Next Generation of Payments

by Iana Dimitrova

April 4, 2022

Last year, locked down and managing our entire lives over the internet, our patience for poor consumer experiences finally cracked. ...

CX Transformation Begins at the Office of the CFO

by Fritz Smith

March 18, 2022

Companies looking for an innovative customer experience (CX) solution may be ditching chat bots soon. New Zealand startup Soul Machines ...

Of War and Payments

by Sarah Grotta

February 24, 2022

My background is in payments not geo-political conflict, but I find it interesting how political payments infrastructure has become. We see ...

Customer Experience (CX) Continues to Boom, Putting Customers First

by Alon Ghelber

February 18, 2022

It is not uncommon for individuals to state that they have gone above and beyond to solve a customer's problem. ...

Optimizely Integrates B2B Commerce and Content Cloud Products

by Steve Murphy

December 22, 2021

This piece is found in Yahoo! Finance and discusses the latest from Optimizely, the 2009 New York-based fintech that provides ...

The Difference Between Customer Experience and Customer Engagement

by Alfred Kahn

November 17, 2021

In the increasingly jargoned world of business services and software solutions, the concepts “customer experience” (CX) and “customer engagement” are ...