CX: The True Measure of a Fintech’s Success
Businesses of all kinds have restructured their offerings to meet the evolving demands of the COVID-19 pandemic. Consumers’ desires for ...
Tag: CX
How Companies Are Capitalising on the Next Generation of Payments
Last year, locked down and managing our entire lives over the internet, our patience for poor consumer experiences finally cracked. ...
CX Transformation Begins at the Office of the CFO
Companies looking for an innovative customer experience (CX) solution may be ditching chat bots soon. New Zealand startup Soul Machines ...
Of War and Payments
My background is in payments not geo-political conflict, but I find it interesting how political payments infrastructure has become. We see ...
Customer Experience (CX) Continues to Boom, Putting Customers First
It is not uncommon for individuals to state that they have gone above and beyond to solve a customer's problem. ...
Optimizely Integrates B2B Commerce and Content Cloud Products
This piece is found in Yahoo! Finance and discusses the latest from Optimizely, the 2009 New York-based fintech that provides ...
The Difference Between Customer Experience and Customer Engagement
In the increasingly jargoned world of business services and software solutions, the concepts “customer experience” (CX) and “customer engagement” are ...
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