Tag: Member Experience

Member experience in banking focuses on creating personalized, efficient interactions that foster loyalty and satisfaction. Discover how financial institutions leverage digital platforms, intuitive payment solutions, and customer-centric strategies to deliver seamless, value-driven experiences that strengthen relationships and drive engagement in a competitive market.

Not Just Another Bank: How Credit Unions Can Reach Younger Members

by PaymentsJournal

February 25, 2026

Credit unions have distinct hallmarks: they are not-for-profit and member-owned. Yet amid the flood of financial services companies in today’s ...

The Information Age: How Credit Unions Can Maximize the Impact of Their Data

by PaymentsJournal

November 13, 2025

From transforming member experiences to building a culture of information literacy, data has become a catalyst for innovation at credit ...

CO-OP’s 2022 Roadmap Outlines the Path to Primary Financial Relationships

by PaymentsJournal

September 27, 2021

RANCHO CUCAMONGA, California – CO-OP Financial Services has launched its solutions and technology roadmap for 2022, addressing the fast-changing consumer ...

Ascend Federal Credit Union Paying $4.1 Million Dividend to Members

by PaymentsJournal

December 3, 2020

Tullahoma-based company continues to remain one of the nation’s few credit unions to offer a member return TULLAHOMA, Tenn., Dec. ...

Lovell Minnick-backed Billhighway Acquires Impexium to Offer More Options to Member-Based Organizations

by PaymentsJournal

November 24, 2020

Impexium Joins Forces with Billhighway to Super-Charge Member Experiences and Increase Association ROI through Focus on Innovation, Growth, and Solution ...