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On this episode of the PaymentsJournal Podcast we talk with Monica Eaton-Cardone the COO of Chargebacks911 about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:
- How fraud costs as a percentage of revenue has changed over the years
- How eCommerce fraud cost and fraud multipliers compare against the retail industry as a whole
- What challenges in-house fraud teams face
- What advantages loss prevention firms bring to the table
- How fraud solutions impact customer satisfaction
- What percentage of chargebacks are links to preventable merchant error
- What kind of ROI can merchants expect from a third party loss prevention solution
If you are interested in learning more about Chargebacks911 you can visit their website here
If you are interested in being on the podcast please reach out to us at info@mercatoradvisorygroup.com
