The global leader in real-time digital payment software and solutions, ACI Worldwide today announced a partnership with Auriga, a market leader in omni-channel banking and payment systems. A next-generation ATM and self-service banking network will be unveiled by companies to boost the omni-channel banking experience for customers worldwide.
Under this collaboration, ACI’s Enterprise Payments Platform will integrate with Auriga’s omni-channel banking solution, WinWebServer, an industry leading platform that helps banks handle new payment forms, standards and regulations to allow digital transformation (WWS). This will provide banks with next-generation self-service banking that, in a highly protected, modernized technology framework, merges physical and digital channels.
By combining ATM with smartphone and internet self-service banking capabilities, the joint solution, available alongside ACI’s continued support for conventional ATM technologies, would provide better customer service. It will enable banks to identify an integrated strategy for the channel, optimize and transform their branch and ATM assets.
“The pandemic has changed, among other things, the way consumers bank. It has also accelerated the digital transformation journey for banks—ensuring accessibility to banking services around the world,” said Jeremy Wilmot, chief product officer, ACI Worldwide. “ACI’s partnership with Auriga will deliver more self-service banking options for consumers that will drive the digital banking experience forward. A digital-first company with a strong reputation in omni-channel banking, Auriga’s partnership with ACI will help meet the growing global demand for next-generation ATM capabilities.”
“Today’s consumers use a wide range of channels to access banking services, switching from one device to another continuously. Increasingly, they demand cash and non-cash services at their convenience, 24 x 7. ATM technology has too often been an obstacle to meeting these changing demands. ATM owners must adapt to meet these needs through the advancement of the ATM infrastructure by converging physical and digital services for a consistent consumer experience. Our partnership with ACI will not only deliver optimal self-service banking offerings across channels, but will also expand our global footprint,” said Vincenzo Fiore, CEO, Auriga. “In addition, our solution offers centralized ATM security operations on a single platform, ensuring minimal impact on device performance.”
This partnership build on the omni-channel focus that ACI has had on the payments industry as pointed out by Benny Tadele from ACI and Raymond Pucci from Mercator Advisory Group on a recent PaymentsJournal podcast.