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Alexa Voice App Activation Adds Convenience, but at What Cost?

By Tim Sloane
July 23, 2020
in Analysts Coverage, Artificial Intelligence, Conversational Commerce, Customer Experience, Emerging Payments, Merchant, Payment Automation
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Alexa Voice App Activation Adds Convenience, but at What Cost?

Alexa Voice App Activation Adds Convenience, but at What Cost?

Amazon is extending Alexa’s capabilities to enable app activation for iOS and Android devices, so now developers have another voice activation platform to worry about. Existing voice services are almost equal in understanding, so now the battle will shift to expanding the context of what can be understood based on capturing and evaluating the widest possible range of consumer activities. So as it stands today, we either trust that these services operate in our best interests or we refuse to activate them.

Here’s more from an article from The Verge:

“In the near future, you’ll be able to launch and navigate Android and iOS apps using Alexa voice commands. Today, Amazon released a bunch of new developer tools. The most interesting might be Alexa for Apps, which allows developers to add Alexa functions to their Android and iOS apps.

Amazon has tested the tool with companies like TikTok, Uber, Yellow Pages and Sonic. So already, you can ask Alexa to start your TikTok recording or open the Sonic app so you can check the menu. If you book an Uber ride through Alexa, the voice assistant will ask if you want to see the driver’s location on a map in the app.

As more developers use the tool, you’ll be able to ask Alexa to open apps, run quick searches, view more info and access key functions. This will work through the Alexa app, Alexa built-in phones or mobile accessories like Echo Buds.”

Overview by Tim Sloane, VP, Payments Innovation at Mercator Advisory Group

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Tags: AlexaAmazonAndroidiOSVoice AssistantVoice Commerce

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