American Airlines is betting that miles are more than just a ticket to the skies. The airline has launched prepaid cards for AAdvantage members, letting them redeem points at popular retailers and restaurants—a strategy aimed at boosting engagement and reaching travelers who rarely cash in on flights.
The new offering joins similar programs from competitors Delta and United Airlines. Members can redeem miles for gift cards from retailers like Sephora, Target, and Best Buy, as well as fast-food chains like Chipotle, Starbucks, and Panda Express.
The gift card program offers a streamlined way to partner with a wide variety of retailers without requiring them to accept points directly at checkout, as hotels in the AAdvantage network do. American Airlines manages the program through a backend card mall and chooses which brands to feature, while participating retailers don’t need to make any technical changes to take part.
New Options for Redemption
By converting miles into cash equivalents, American Airlines may encourage more frequent redemptions, rather than having members hoard points for free flights.
That said, gift cards may not be the most efficient use of rewards. According to an analysis from the Upgraded Points website, gift card redemptions return around 0.7 cents per AAdvantage mile, while miles are generally valued at 1.4 cents each—effectively cutting their value in half.
Reinforcing Loyalty
Still, as a marketing tool, the prepaid cards make sense. Expanding the ways members can use miles broadens the program’s appeal, especially to travelers who might not full utilize traditional rewards.
“Rewards and incentive options beyond your core brand are becoming much more common as a way to both encourage redemption and continued loyalty to the issuer, in this case the airlines,” said Jordan Hirschfield, Director of Prepaid at Javelin Strategy & Research. “For airlines, their core loyal base wants to extend their enjoyment of their travel experience to other necessities. This could be anything from getting beach supplies for that vacation or using a gift card to upgrade their hotel room. In the end, the redeemer leaves with a more positive opinion of the airline for extending their redemption opportunities.”
American Airlines has taken other steps to makes its miles more flexible. The AAdvantage Exchange Marketplace, launched last year, allows members to redeem miles for premium retail items, and the airline has also added options like redeeming miles for in-flight Wi-Fi.
