Joseph Walent

Financial institutions are increasingly rethinking the way consumers interact with banking services as digital experiences become a key driver of...

The article outlines the answer to the question “why are not more people using mobile payments”. One aspect is which...

Banking customer analytics are becoming increasingly important as financial institutions seek to better understand customers and deliver more relevant products...

More people are becoming comfortable and even adept in using vocal interfaces such as Alexa (Amazon Echo device) Siri (Apple...

Two of the characteristics of successful customer offers that help acceptance are relevancy and timeliness. Integration of payment data, especially...

Introducing incentives to facilitate customer behavioral changes to use mobile wallets have been suggested by industry analysts for some time,...

Online shopping has been a game changer for many of us, especially as we stand at the threshold of another...

As fast as cash. That is what I look for when I am in the groceria and trying to get...

It is in most of our interest to improve the liquidity of our financial information. Technological advances around identity biometrics...

Bank branch transformation is becoming increasingly important as smartphones and digital banking change how consumers interact with financial institutions. Activities...