PaymentsJournal
SUBSCRIBE
  • Analysts Coverage
  • Truth In Data
  • Podcasts
  • Videos
  • Industry Opinions
  • News
  • Resources
No Result
View All Result
PaymentsJournal
  • Analysts Coverage
  • Truth In Data
  • Podcasts
  • Videos
  • Industry Opinions
  • News
  • Resources
No Result
View All Result
PaymentsJournal
No Result
View All Result

ENACOMM Launches Amazon Alexa Voice Banking Skill for Enterprise Bank

Enterprise Bank customers empowered to conveniently, securely access their personal account information with AI-backed digital voice assistants

PaymentsJournal by PaymentsJournal
August 11, 2020
in Artificial Intelligence, Press Releases
0
ENACOMM Launches Amazon Alexa Voice Banking Skill for Enterprise Bank

ENACOMM Launches Amazon Alexa Voice Banking Skill for Enterprise Bank

0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

ENACOMM’s Virtual Personal Assistant (VPA) banking is now available to customers of Enterprise Bank, a $4.04 billion-asset, Massachusetts-based institution. ENACOMM, Inc—a FinTech company that equips banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced that it has launched Enterprise Bank’s Alexa skill for voice banking.

Enterprise Bank customers will now be able to use their Amazon Alexa digital voice assistants to handle many of their banking needs, such as checking balances, locating branches and ATMs, accessing transaction history, and making transfers between accounts.

“Enterprise Bank closely follows technology trends so that we can deliver the highest level of digital convenience to our customers,” said Brian Collins, Executive Vice President at Enterprise Bank. “The time is right to roll out Alexa voice banking, as there’s now a critical mass of smart speaker users—one-in-three U.S. adults.”

According to the Smart Speaker Consumer Adoption Report 2020, 87.7 million U.S. adults were using smart speakers as of January 2020, up 32% over January 2019 and 85% since January 2018. That’s 34.4% of the U.S. adult population. At the beginning of 2020, Amazon announced that there are now “hundreds of millions of Alexa-enabled devices” in customers’ hands worldwide, a giant increase from the 100 million it announced in January 2019. 

“Enterprise Bank is proving itself to be a modern-minded leader among community banks by offering voice-directed digital banking,” said ENACOMM CEO Michael Boukadakis. “The pandemic has accelerated the utilization of digital technologies as people are pressed to learn new ways to accomplish tasks remotely. With in-person contact at an all-time low, the need for technology solutions to create intelligent interactions has never been greater.”

VPA is ENACOMM’s voice banking solution for financial institutions’ self-service users that works with Virtual Personal Assistants. Utilizing ENACOMM’s hosted systems, properly authenticated bank users can confidently conduct secure bank transactions and gain virtually full access to their financial accounts—with the sound of their voice.

Collins added, “Our goal is to deliver a technology-enriched customer experience that rivals the biggest banks while maintaining the local connection and personal relationships that consumers don’t want to lose.”

For more information on ENACOMM’s conversational voice banking solutions, visit www.enacomm.net.

Tags: AlexaAmazonArtificial IntelligenceBankingEnacommEnterprise BankPress ReleaseSmart Speakertechnologyvoice assistant
0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

    Analyst Coverage, Payments Data, and News Delivered Daily

    Sign up for the PaymentsJournal Newsletter to get exclusive insight and data from Javelin Strategy & Research analysts and industry professionals.

    Must Reads

    digital value

    How Embracing Digital Value Can Help Solve the B2C Payments Conundrum

    June 1, 2023
    instant payments, real-time payments, RTP

    Banks Developing Instant Payments Products in the U.S. Should Focus on Billers to Generate New Revenue Streams  

    May 31, 2023
    Digital Wallet Use Delivers on Convenience and Security

    Digital Wallet Use Delivers on Convenience and Security

    May 30, 2023
    5 Ways to Protect Your Financial Institution from a Cyberattack

    5 Ways to Protect Your Financial Institution from a Cyberattack

    May 26, 2023
    traditional banks

    How Traditional Banks Can Modernize Without Risk

    May 25, 2023
    identity fraud

    Javelin’s Identity Fraud Study Highlights the Changing Nature of Fraud

    May 24, 2023
    SASE, security-as-a-service

    Security-as-a-Service Secures
    Distributed IT Models

    May 23, 2023
    mule. real-time

    Early Detection of Mule Activity Requires Real-Time Solutions

    May 22, 2023

    Linkedin-in Twitter

    Advertise With Us | About Us | Terms of Use | Privacy Policy | Subscribe
    ©2023 PaymentsJournal.com

    • Analysts Coverage
    • Truth In Data
    • Podcasts
    • Videos
    Menu
    • Analysts Coverage
    • Truth In Data
    • Podcasts
    • Videos
    • Industry Opinions
    • Recent News
    • Resources
    Menu
    • Industry Opinions
    • Recent News
    • Resources
    • Analysts Coverage
    • Truth In Data
    • Podcasts
    • Industry Opinions
    • Faster Payments
    • News
    • Jobs
    • Events
    No Result
    View All Result

      Register to download this complimentary report from Brightwell: