PaymentsJournal
No Result
View All Result
SIGN UP
  • Commercial
  • Credit
  • Debit
  • Digital Assets & Crypto
  • Digital Banking
  • Emerging Payments
  • Fraud & Security
  • Merchant
  • Prepaid
PaymentsJournal
  • Commercial
  • Credit
  • Debit
  • Digital Assets & Crypto
  • Digital Banking
  • Emerging Payments
  • Fraud & Security
  • Merchant
  • Prepaid
No Result
View All Result
PaymentsJournal
No Result
View All Result

FICO and Adeptra Partner on Multi-Channel Verifications

By Mercator Advisory Group
June 10, 2011
in Analysts Coverage
0
0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

sapphire blue background with marbled texture

In a joint announcement yesterday, FICO stated that it has integrated Falcon Fraud Manager 6 with Adeptra’s Automated Customer Contact verification system to enable real-time transaction verifications using multiple communications channels (voice, text, email, etc.) to reach customers. Falcon generates alerts for card issuers and other financial institutions that often require manual follow-up by risk investigators. The partnership with Adeptra can automate that process, potentially reducing costs or freeing up resources for allocation to other tasks.

Users configure the system by inputting rules according to their particular fraud detection strategies – for example, specifying which cases should be sent to an auto-dialer or to a text messaging service – and then the system automatically executes according to the rules. In addition, real-time communication between the FICO and Adeptra systems allows issuers to set parameters that automatically place blocks on cards in high-risk scenarios, and then remove those blocks after card users have been contacted and activity validated. FICO and Adeptra have already delivered this solution to leading card issuers around the world, and it is reducing manual fraud verification costs by up to 80 percent.

“It’s difficult today for card companies to grow and operate efficiently, so the more they can focus the resources they have on generating revenue instead of preventing losses the healthier their business will be,” said Deborah Kerr, chief technology officer at FICO. “This unique new solution provides the best in fraud detection and helps users maximize efficiency in their fraud operations, while also returning greater value and service to customers.”

“Fraudsters have continued to use more sophisticated methods to extract credit and debit card information, and banks and card companies have recognized the challenge. Our partnership with FICO is driving positive changes to these challenges, and the action that FICO has chosen to take will better protect its customers from the threats of fraud,” said Ed Broyles, managing director at Adeptra. “We and FICO are committed to the ultimate goal of improving customer satisfaction together with the promise of better protection from the risk of fraudulent activity.”

Adeptra’s real-time, automated, two-way communications platform and focus on the customer experience enable positive consumer engagements in voice, text, email and direct mobile communications for core servicing, fraud, collections and marketing management. The company’s offerings are relied on by leading organizations across the world, including the 10 largest global retail banks, seven of the top 10 financial institutions in North America, nine of the top 10 card issuers in the United Kingdom and all of the major banks in Australia.

Click here to read more.

0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

    Get the Latest News and Insights Delivered Daily

    Subscribe to the PaymentsJournal Newsletter for exclusive insight and data from Javelin Strategy & Research analysts and industry professionals.

    Must Reads

    prepaid payroll

    Taking the Check Out of Paycheck: The Role of Prepaid in Payroll

    June 16, 2025
    Banking-as-a-service BaaS

    Remodeling Main Street: How Community Banks Can Leverage the Banking-as-a-Service Paradigm

    June 12, 2025
    How Employee Performance Enhances the Customer Experience

    Three Strategies to Maximize Loyalty in the AI-Driven World 

    June 11, 2025
    PFM tools

    How FIs Are Cutting Through Subscription Clutter with PFM Tools

    June 10, 2025
    child identity theft

    Stranger Danger: Protecting Your Children from Identity Theft

    June 9, 2025
    agentic commerce

    The Agentic Advent: How the Next Iteration of AI is Shaping Commerce

    June 6, 2025
    payments hub, digital banking

    All in One: How a Payments Hub Eliminates the Pain Points

    June 5, 2025
    Vertical SaaS

    From Underdogs to Industry Leaders: How Vertical SaaS Powers Mid-Sized Firms

    June 4, 2025

    Linkedin-in X-twitter
    • Commercial
    • Credit
    • Debit
    • Digital Assets & Crypto
    • Digital Banking
    • Commercial
    • Credit
    • Debit
    • Digital Assets & Crypto
    • Digital Banking
    • Emerging Payments
    • Fraud & Security
    • Merchant
    • Prepaid
    • Emerging Payments
    • Fraud & Security
    • Merchant
    • Prepaid
    • About Us
    • Advertise With Us
    • Sign Up for Our Newsletter
    • About Us
    • Advertise With Us
    • Sign Up for Our Newsletter

    ©2024 PaymentsJournal.com |  Terms of Use | Privacy Policy

    • Commercial Payments
    • Credit
    • Debit
    • Digital Assets & Crypto
    • Emerging Payments
    • Fraud & Security
    • Merchant
    • Prepaid
    No Result
    View All Result