Mobile devices have become essential tools for consumers navigating daily life, extending far beyond communication and entertainment. Increasingly, smartphones serve as digital entry points, enabling seamless access to events, transportation, and secure locations. Whether scanning a mobile ticket to enter a stadium, using a digital boarding pass to board a plane, or presenting a QR code for expedited security screening, consumers are embracing the convenience and efficiency of mobile access solutions. As technology continues to evolve, the adoption of these digital credentials is reshaping expectations for frictionless, secure, and streamlined experiences across various industries.
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Data for today’s episode is provided by Javelin Strategy & Research’s Report: Have You Been on a Digital-Only Magic Carpet Ride?
Percentage of Consumers Who Have Used Their Mobile Devices for Various Use Cases
- 58% – as entry pass or ticket
- 39% – to enter an arena event (sports, music, entertainment, etc.)
- 34% – to board a plane, train, bus, etc.
- 16% – to get through a security screening (TSA, vaccine card)
Source: Javelin Strategy & Research
About Report
While the concept of the digital-only payer—someone who has abandoned physical wallets in favor of digital payments—dominates media narratives, the reality is more nuanced. While some consumers have fully embraced digital transactions, the majority still rely on a mix of payment methods, carrying wallets, cards, and cash alongside their mobile devices.
This Javelin Strategy & Research report examines the data behind digital-only payers, exploring their demographics, behaviors, and the factors influencing their adoption. However, defining this group remains complex, as they do not fit neatly into traditional categories. Additionally, for digital-only payments to become truly dominant, broader ecosystem developments—such as widespread digital ID adoption—must take shape. The transition is happening, but full adoption remains a work in progress.
