Using a third party relationship with Househappy, serviced through Black Knight, PenFed now provides its more than 2.6 million members a range of self-service home care functionality through its mobile app. The Househappy concierge service simplifies homeownership by suggesting and connecting homeowners to trusted contractors, providing digital storage for home information, and delivering exclusive deals from a network of national Service Pro partners, while also tracking repairs and delivering maintenance reminders:
“ ‘PenFed members are the driving force behind everything we do, and by making Househappy’s rich functionality available in our mobile app, we’re able to provide them even greater value,’ said Winston Wilkinson, executive vice president and president of mortgage banking, PenFed. ‘Members can now conveniently request home maintenance vendors, and keep a record of work done, directly within our app – regardless of whether their mortgage is with PenFed.’ ”
Overview by Tim Sloane, VP, Payments Innovation at Mercator Advisory Group
