Can Clients Cash in on Your CX Promises?
From self-service apps to chatbots and virtual assistants, financial services companies and banks have expended countless resources in the name ...
Tag: Customer Service
Conversational AI: The Key to Maximizing Customer Satisfaction
It’s no surprise that exceptional customer service is a key brand differentiator, as that has been well-established over many years. ...
Credit Unions Can Better Serve Their Members during COVID-19 by Staying Informed of Consumer Trends
With the uncertainty of the ongoing economic impact of COVID-19, it is more important than ever for credit unions to ...
SWIFT Announces Plan to Take on Global Card Leaders
An interesting Finextra posting covers the topic of a recent announcement by SWIFT that indicates a strategic global initiative to ...
Don’t Lose That Customer Focus
The impact of the COVID-19 pandemic has led many financial institutions to close branches, cut back on branch hours, and ...
PSCU Talks Dispute Management of the Future
The dispute process—the means by which a consumer can contest a credit card charge—is a vital aspect of the payments ...
Can AI Help Small Companies Better Compete with Market Leaders?
In every industry, there are enterprises that dominate the market: Microsoft and Apple in the technology space; Google for email ...
PODCAST: TSYS Discusses the Importance of Customer Service in an Evolving Payments Industry
The following is a transcript of the podcast episode. Brian Riley, Director, Credit Advisory Service at Mercator Advisory Group Welcome ...
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