Lumin Digital – a PSCU company – has announced that Heritage Family Credit Union (Rutland, Vt.) has chosen Lumin Digital’s cloud-based platform as the credit union’s digital banking solution for both retail and business banking. The credit union signed a multi-year agreement with Lumin Digital to provide nearly 35,000 users with desktop and mobile banking services starting this fall. The announcement comes shortly after PSCU’s 2019 Member Forum, marking the one-year anniversary of Lumin Digital’s launch in 2018.
The formation of Lumin Digital was announced at PSCU’s annual Member Forum in April 2018. As a PSCU company, Lumin Digital’s offering provides seamless access to a wide array of PSCU platforms and services, including card services, data analytics and contact center support. Heritage Family has also signed an agreement with PSCU for bill payment services.
“In today’s interconnected world, credit unions must be prepared to provide their members with exceptional digital banking solutions and offerings. Lumin Digital’s platform – which tightly integrates banking and payments capabilities – helps differentiate the experience a credit union delivers to its members,” said Chuck Fagan, President and CEO of PSCU. “Digital banking is one of the many areas PSCU focused on during our 2019 Member Forum in order to arm our Owners with the information, services and solutions they need to succeed in a digital banking world, so this announcement is very timely.”
Founded in 1956, Heritage Family is dedicated to providing friendly, personable, high-quality services for the entire family. The credit union strives to offer its members convenient and cost-effective services while maintaining financial stability.
“We decided to collaborate with Lumin Digital and PSCU in order to provide our members with the best possible digital banking solution and services available,” said Matt Levandowski, President and CEO of Heritage Family. “Our members and their expectations are transforming faster than ever, and we were in search of a partner that could personalize the member experience like never before. We found this in Lumin Digital. Its solution will help our members not only save time and money, but also offer a more complete snapshot of members’ financial portfolio from their computer or mobile device.”
As a cloud-based digital banking platform built using market-leading technology, Lumin Digital provides members of PSCU Owner credit unions with a tightly integrated and customized experience that rivals the offerings available from big banks. In creating a truly personalized journey, Lumin Digital delivers credit unions enlightened engagement, increased value and deepened relationships, all at secure speed with minimal risk.
“For more than 60 years, Heritage Family has been committed to providing its members with exceptional service and working to build great experiences for its members,” said Jeff Chambers, President of Lumin Digital. “This focus and commitment to service make the credit union an ideal fit for a partnership with Lumin Digital. We look forward to working with Heritage Family to provide their members with the unparalleled banking experience that comes from being a part of the PSCU family.”
Heritage Family is the third credit union to select Lumin Digital for digital banking support with additional partners forthcoming.
For more information, visit LuminDigital.com.
About Lumin Digital
Lumin Digital, a PSCU company headquartered in San Ramon, Calif., delivers digital banking solutions to credit unions across the United States. Founded by financial technology experts, Lumin Digital is redefining digital banking with its proprietary member engagement platform. Through the use of Lumin Digital’s member data and predictive analytics, credit unions will create custom experiences for members, creating a truly personalized journey and connected relationship. For more information, visit LuminDigital.com.
PSCU, the nation’s premier payments CUSO, supports the success of over 900 Owner credit unions representing more than 2 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.