PaymentsJournal
SUBSCRIBE
  • Analysts Coverage
  • Truth In Data
  • Podcasts
  • Videos
  • Industry Opinions
  • News
  • Resources
No Result
View All Result
PaymentsJournal
  • Analysts Coverage
  • Truth In Data
  • Podcasts
  • Videos
  • Industry Opinions
  • News
  • Resources
No Result
View All Result
PaymentsJournal
No Result
View All Result

Sharing Is Not Always Easy

Joseph Walent by Joseph Walent
December 29, 2017
in Analysts Coverage
0
Ascend Federal Credit Union Paying $4.1 Million Dividend to Members

Ascend Federal Credit Union Paying $4.1 Million Dividend to Members

1
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

Collaboration is seen as the way that smaller players can deliver service levels that would normally be reserved for much larger organizations. This is a great idea in theory, but is practice it carries with it a more complexity to navigate. The article outlines an instance of shared-branching that created lower levels of customer satisfaction for their own members. In order for shared branching to work, it has to function as a team of equals, because larger players can disproportionately bear the brunt.

Binkley said the CU and its staff “tried our hardest to notify people” in advance of the Nov. 29 cutoff, offering 60 days’ advance notice of the upcoming change while emphasizing Altura still would be participating in CO-OP’s shared ATM network. Those who entered an Altura branch on or after Nov. 29 are being directed to the nearest shared branching location that does not belong to Altura.

Mercator Advisory Group understands a certain level of “tiering” of participants may have to be incorporated to level the playing field, with smaller players ultimately paying a use fee to the larger players that are delivering the convenience of service. It appears that in this particular case the quid pro quo was not materializing for the larger player. With data analytics more readily available, it is increasingly likely larger players will be seeking concessions from those CUs whose members are consistently going “off the reservation”.

Overview by Joseph Walent, Associate Director, Customer Interactions Advisory Service at Mercator Advisory Group

Read the quoted story here

Tags: collaborationshared-branching
1
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn

    Analyst Coverage, Payments Data, and News Delivered Daily

    Sign up for the PaymentsJournal Newsletter to get exclusive insight and data from Mercator Advisory Group analysts and industry professionals.

    Must Reads

    eCommerce On Social Media, social commerce

    The Rise of Social Commerce and Social Payments

    February 3, 2023
    Electroneum AnyTask; ETN Crypto, sales enablement

    Ethical Financial Selling: The Role of Compliance Technology and Sales Enablement

    February 2, 2023
    direct deposit

    Nacha Launches Campaign to Reach Millennials on the Benefits of Direct Deposit

    February 1, 2023
    Equinix Helps UK-Based Payments Provider Enable Faster, More Reliable Payments Processing

    Equinix Helps UK-Based Payments Provider Enable Faster, More Reliable Payments Processing

    January 31, 2023
    credit card tumbling

    How to Detect, and Prevent, Credit Card Tumbling

    January 30, 2023
    Why Businesses Need to Adopt Real-Time Payments as a Competitive Differentiator

    Why Businesses Need to Adopt Real-Time Payments as a Competitive Differentiator

    January 27, 2023
    faster payments

    Faster Payments Are Set to Revolutionize Modern Digital Payments

    January 26, 2023
    How AI can Help Manage Payments Risk in 2023

    How AI can Help Manage Payments Risk in 2023

    January 25, 2023

    • Advertise With Us
    • About Us
    • Terms of Use
    • Privacy Policy
    • Subscribe
    ADVERTISEMENT
    • Analysts Coverage
    • Truth In Data
    • Podcasts
    • Videos
    • Industry Opinions
    • News
    • Resources

    © 2022 PaymentsJournal.com

    • Analysts Coverage
    • Truth In Data
    • Podcasts
    • Industry Opinions
    • Faster Payments
    • News
    • Jobs
    • Events
    No Result
    View All Result

      Register to download the Equinix report - Dojo Delivers Fast, Reliable and Secure Card Payments to Businesses on Platform Equinix