Here’s What Chatbots Should Do. But They Don’t.
Chatbots, as the primary engagement tool for digital banking, were widely adopted during COVID, but many banks soon realized these ...
Tag: Chatbots
Chatbot Identifies Language, Then Uses Sentiment and Intent to Influence D2C Buying Decision
Several interesting points here. This chatbot was designed specifically for Direct to Consumer companies and to engage customers using WhatsApp, ...
The Essential Features Of A Banking App
Modern customers expect service providers to have a strong digital presence and banks are no exception. According to Business Insider, ...
Balancing Human and Digital Assistance in Banking: A Year of Lessons Learned
Customers have needed a lot of help from their banks over the past year. From managing the financial impact of ...
Why is Digital Success Crucial for Financial Institutions?
In today’s world, digital success is more important for the prosperity of financial institutions than ever before. This is largely ...
What’s My Password? Account Access Is Most Common Contact Center Request for Banks
Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces the findings from its research report: What’s My ...
COVID-19 Exposes the Need for Banks to Balance Efficiency With Humanity
The effects of the COVID-19 pandemic continue to linger as we approach four months of social distancing and revolving stay-at-home ...
Can Clients Cash in on Your CX Promises?
From self-service apps to chatbots and virtual assistants, financial services companies and banks have expended countless resources in the name ...
Conversational AI: The Key to Maximizing Customer Satisfaction
It’s no surprise that exceptional customer service is a key brand differentiator, as that has been well-established over many years. ...
How to Improve Customer Engagement in Banking
Handy traditional and upgraded technologies to transform banking customer engagement Customer engagement is something that matters for every industry and ...
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