Can Clients Cash in on Your CX Promises?
From self-service apps to chatbots and virtual assistants, financial services companies and banks have expended countless resources in the name ...
Tag: Chatbots
Conversational AI: The Key to Maximizing Customer Satisfaction
It’s no surprise that exceptional customer service is a key brand differentiator, as that has been well-established over many years. ...
How to Improve Customer Engagement in Banking
Handy traditional and upgraded technologies to transform banking customer engagement Customer engagement is something that matters for every industry and ...
AI for Payment Optimization: Current Practices and Use Cases
The financial industry may not be the first to try the latest technological developments, but they are slowly trying to ...
Fintech Trends Everyone Should Look For in 2020
2020 is unofficially considered a defining year for various reasons. Tons of estimations on the growth of industries and sectors ...
The Future of Payments Is Now
The digital revolution is, without doubt, driving huge changes in consumer behaviour and given the development of e-commerce and m-commerce, ...
Are Consumers Comfortable Using Voice-Activated for Banking?
Don’t miss another episode of Truth In Data! Click on the red bell in the lower left corner of your ...
Can Wells Fargo Deliver a Competitive Automated Agent?
This Forbes article is based on a discussion with Don McInnes who lead the Conversational Design team at Wells Fargo. ...
Top Industries Chatbots Are Poised to Disrupt in 2019
In 2019, chat will take over as the main marketing and communication channel across numerous major industries. The intelligent, scaled, ...
Introducing Erica® Insights: Bank of America’s AI-Driven Virtual Financial Assistant Just Got Smarter
Bank of America today announced a series of new features to its artificial intelligence (AI)-driven virtual financial assistant, Erica, to help ...
Must Reads
