Can Wells Fargo Deliver a Competitive Automated Agent?
This Forbes article is based on a discussion with Don McInnes who lead the Conversational Design team at Wells Fargo. ...
Tag: Chatbots
Top Industries Chatbots Are Poised to Disrupt in 2019
In 2019, chat will take over as the main marketing and communication channel across numerous major industries. The intelligent, scaled, ...
Introducing Erica® Insights: Bank of America’s AI-Driven Virtual Financial Assistant Just Got Smarter
Bank of America today announced a series of new features to its artificial intelligence (AI)-driven virtual financial assistant, Erica, to help ...
Why the Financial Sector is Poised for a Chatbot Takeover
The days of waiting in long lines at the bank for simple transactions are long gone. In today’s digital world, ...
With Current AI Tech, The Dumber The Chatbot, The Better The Results
This opinion piece in Forbes, written by a Chatbot expert, suggests that it is a mistake to rely on current ...
Consumers who use voice-activated assistance or chatbots are four times as likely…
ATM & Self Service Banking; The Importance of Surcharge-Free ATM Networks by Karen Augustine
AI Creeps Into Financial Services Via Chatbots
Training AI to recognize a question is hard, but formulating the correct answer is even harder. Chatbots eliminate errors in ...
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