No Problem, Just Ask the Robot Like Everyone Else!
This article describes an automated interaction that was hard to discern from a human conversation. The author’s flight was cancelled, ...
Tag: Conversational Commerce
Explore how conversational commerce transforms payments and banking by enabling transactions through chat, voice assistants, and AI-driven messaging platforms integrated with digital wallets and authentication tools.
Consumer Adoption of Voice-Activated Payments is Tepid:
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Nacha’s Payments Innovation Alliance Expands Innovation Topics
Nacha's Payments Innovation Alliance has released two new papers that discuss innovations associated with conversational commerce and cybersecurity. Both documents ...
FLASHBACK: The 6 Emerging Pre-COVID Retail Trends from February 2020
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Conversational Commerce: Alexa, Don’t Go near My Wallet
A few weeks ago I was in a meeting with several employees of a major payments player and the subject ...
Are Consumers Using Voice-Activated Conversational Interfaces More or Less Than Last Year?
Voice-activated conversational interfaces, like Amazon's Alexa and Apple's Siri, are becoming more and more common. While they are still in ...
Walmart Partners With Google On Grocery Shopping Via Voice
Walmart has been flexing its tech capabilities, especially in e-commerce channels. Now it is beefing up conversational commerce features in ...
Consumer Payment Preferences: Voice Assistant Adoption and Education
Artificial intelligence (AI), such as voice assistants used in various smart speakers, has exploded in popularity over the past few ...
Hey Alexa – what comes next…?
Almost every strategy article today sets the scene with stats that scream: “The world has gone digital…so should you.” Brands ...
Amazon Pushes Conversational Commerce Forward With New Devices
Back in June I wrote about the then new Amazon Fire TV Cube and its potential to drive increases in ...
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