Mastercard and HBR Look at the Age of Personalization
Everybody loves personalized things. From customized clothes, meals, and experiences everything is better from the consumer perspective when things are ...
Tag: Customer Interaction
Direct-To-Consumer Approach Leaves Out The Customer Experience
Cutting out resellers and distributors is a sales model that’s been around for a while. But in recent years, this ...
How Insurance Carriers Can Satisfy the Expectations of the On-Demand Generation
As the largest generation in the American labor force, millennials are driving changes in every industry from retail to hospitality ...
5 Counterintuitive Implications of Changing Shopping Patterns
Mercator Advisory Group lists 5 counterintuitive implication for changing shipping patterns. 1) Most customers (17 out of 21 merchant verticals) still ...
Are Hybrid Shopping Channels Breaking down Organizational Silos?
Consider remote order & pick up - in addition to online/mobile it touches: IT Warehousing Logistics Marketing Contact centers New ...
Talking Shopping Habits With Deirdre Ives, Managing Director, CEO of Wirecard North America
As new technology like AI-driven devices (Alexa, Siri, etc.) become more commonplace in households, consumers are utilizing the technology for ...
How Technology can Enhance In-Person Interactions at Your Local Bank Branch
In this age of digital transformation, the conventional wisdom says that consumers increasingly prefer to do all of their banking ...
Tuning Up for Upcoming Generation Z of Shoppers
As the successor to Millennials, Generation Z will represent 40 percent of all consumers by 2020, according to the December ...
ATM Is Still the Most Broadly Used Self-Service Channel Used Primarily for Cash Withdrawals and Now Even Deposits
An article by Philippe Préval, CEO, Lusis Payments in the ATM Marketplace identifies ATMs as an integral channel in North ...
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