Now I’m a Believer: The Art of Engaging Consumers
With customer engagement, the theme of December’s Mobey Day 2018 , Maurizio Poletto, Managing Director at BeeOne / Head of ...
Tag: Customer Interaction
Cashless Retail Hard To Swallow For Most Consumers
Sorry—plastic or mobile payments only. This is a merchant checkout counter-reply that a U.S. consumer rarely hears. As the following ...
The Women Shaping Payments in 2030
Last week, I was delighted to sit on a panel session at this year’s European Women Payments Network in Amsterdam. The ...
Apple’s Tim Cook Expresses Deep Concern About Data Collection and Use
Apple Warns algorithms “deepen divisions, incite violence and even undermine our shared sense of what is true and what is ...
When It Comes to Digital Banking, Design is King
In October 2003, barely two years after the 9/11 attacks, U.S. legislators still had catastrophe on their minds. Wary of ...
How Big of a Problem Is “Showrooming” for Merchants?
When shopping in a store and using a phone to shop online: 7% of consumers in 2017 decided not to ...
Open Banking Goes Global
As the shift towards open banking gains speed, it’s time for financial institutions around the world to recognize this for ...
What Percent of Consumers Don’t Pay Fees For A Checking Account?
Is It A: 59% Is It B: 61% Or Is It C: 66% According to a recent Mercator Advisory Group ...
Sam’s Club and Instacart Step Up For Same Day Delivery
Same day delivery is becoming table stakes for retailers to meet consumer wants for on-demand convenience and immediacy. As the ...
Hey Alexa – what comes next…?
Almost every strategy article today sets the scene with stats that scream: “The world has gone digital…so should you.” Brands ...
Must Reads
