Artificial intelligence is changing how people work, but its adoption is not the same across every age group. Some generations are already folding AI and agentic tools into their daily routines, while others are only beginning to explore what these systems can do.
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Data for today’s episode is provided by Javelin Strategy & Research’s Report: 2025 Emerging Payments Survey: Agents Enter the Stage
Business Use of AI/Agentic Tools, by Age
- 22% – 18-24 year old users
- 27% – 25-34 year old users
- 31% – 35-44 year old users
- 21% – 45-54 year old users
- 10% – 55-64 year old users
- 4% – 65+ year old users
Source: Javelin Strategy & Research, 2025
About Report
AI tools and agentic systems are still in their early stages, yet Javelin Strategy & Research’s latest North American PaymentsInsights survey offers one of the first clear snapshots of how consumers are engaging with them. Adoption patterns are beginning to emerge, and while today’s tools will continue to evolve, one point stands out: people are already bringing AI into their routines or are willing to try it. Organizations across the payments space can use this momentum to shape smarter strategies and better understand the audiences they want to reach.
This report highlights the most meaningful findings, outlining how individuals use AI in both personal and professional settings and identifying the trends that signal what comes next. It clarifies what matters, filters out distractions, and presents practical steps stakeholders can take during this early growth phase.
