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American Express Sets Up Autonomous Checkout At Barclays Center

Raymond Pucci by Raymond Pucci
May 26, 2021
in Analysts Coverage, Commerce, Contactless, Credit, Customer Experience, Mobile Banking
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American Express Sets Up Autonomous Checkout At Barclays Center

American Express Sets Up Autonomous Checkout At Barclays Center

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Ever been to a game and missed the big play because you were standing in a long concession stand line? American Express is helping sports fans get back to the action as fast as possible.

The card company is launching its own self-checkout shop at Brooklyn’s Barclay Center, home of the New York Nets. Similar to an Amazon Go type store, customers will find grab-and-go shopping with a seamless payment transaction. There’s only one requirement—only American Express cardholders can enter, so don’t leave home without it.

The following excerpt from a The Points Guy article reports more on the topic:

Following in the footsteps of Amazon’s contactless stores, American Express has opened up its own check-out free store in the Barclay Center arena in Brooklyn. The store, exclusive to Amex cardholders, offers concessions and merchandise to help fans avoid long lines and get back to the action faster. The store is a partnership between Amex and the sports arena to keep fans safe from COVID-19.

According to the American Express Trendex: Experiences Survey, nearly two-thirds of live-entertainment consumers agree that because of COVID-19, contactless payment options have never been more important to them. And 70% say that having a contactless payment option available would make them feel more comfortable returning to live sports, music and entertainment events.

Card members can tap their contactless Amex card, mobile wallet or insert their card to enter the shop. There may be a $1.00 hold on the card, which will be updated after purchases are completed. Technology tracks movements in the store, with each item having a unique weight that is tracked through weight-sensitive shelf sensors.

Overview by Raymond Pucci, Director, Merchant Services at Mercator Advisory Group

Tags: American ExpresscheckoutContactlessCovid-19Credit CardsMobile Walletsshopping
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