Customer Experience

Payments industry M&A activity marches on. The latest finds Lightspeed acquiring ShopKeep in a medium-sized deal that combines two players...

Seamless. That is the mantra in the digital world when it comes to banking and payments. Whether it’s buying a...

The practice of personalization and the technology to support it have grown dramatically in recent years, with companies working tirelessly...

The evolution of consumer payment methods continues to unfold, reshaping payments decisively around the world. This has been especially elevated...

In the payments industry, the mantra for those who design the user experience is safe and seamless. Safe used to...

During the early days of the COVID-19 outbreak, there was a significant amount of press given to the pending dissolution...

As with most aspects of daily and commercial life, COVID-19 is changing the way people bank. Branch closures, limited hours,...

BNY Mellon’s Paul Camp Cites Digital Strategy, Innovation, Digitization and Automation, as the Key Elements of Delivering a Better Customer...

Every abandoned shopping cart is lost revenue for business, but it is more than just financial metrics. Payment friction leads...

Grocery self-checkout meets Artificial Intelligence (AI). That would be a pending rollout by mega-grocer Kroger of an AI system that...