Customer Experience

It likely comes as no surprise to hear that COVID-19 has dramatically changed shopper preferences and behavior, and how consumers...

Since the advent of retailing, the mantra has always been “know your customer.” Recent times have brought on an onslaught...

Not too long ago, there was a significant amount of press given to the idea of paying via facial recognition....

An article in the Harvard Business Review examines the success of AliPay, with nearly a billion Chinese users, and Apple...

Online shopping presents a host of opportunities to buyers and retailers alike, from a wider range of purchase choices to...

When you look at the customer conversion line, there are many moving parts and hundreds of factors to consider. Understanding...

Our smartphones are becoming appendages at the end of our arms. We feel naked without them. As this affliction becomes...

Today's article is on an interesting posting at The Paypers, which was written by an exec at Payer, a Swedish...

The effects of the COVID-19 pandemic continue to linger as we approach four months of social distancing and revolving stay-at-home...

Understanding customer attitudes and where you stand in comparison to your competition is essential for any business. Having an accurate...