The PaymentsJournal Podcast

In the past, a community bank in Connecticut could attract customers through physical branches and marketing efforts, but expanding beyond...

The gap between good and great gift card programs is widening. While most brands offer some form of gift card,...

Trust has always been the foundation of the credit union movement. Today, that trust is facing one of its greatest...

Customers no longer measure service in days or even hours—they measure it in seconds. Whether they’re paying employees, closing on...

A payment used to begin with a person making a decision: swiping a card, approving a transfer, or authorizing a...

No one likes waiting for a check to arrive in the mail. Today’s consumers are accustomed to instant, digital experiences,...

Many companies expect gig workers to deliver fast, reliable work—but the way they’re paid often tells a very different story....

As financial institutions merge and evolve, the pressure on back-office operations grows just as quickly as it does on member-facing...

Every bank wants to earn its customers’ trust. Today, protecting customers’ identities is just as important to earning that trust...

Entrepreneurs bring tremendous enthusiasm and energy to building their businesses, but they’re often less excited about the everyday—yet essential—tasks like...