The PaymentsJournal Podcast

In the past, banks and businesses could build rapport by delighting customers over several interactions. That window has largely disappeared...

High-profile data breaches at major retailers exposed thousands of consumers’ personal account numbers (PANs), spurring the adoption of tokenization—a solution...

For many small business owners, the workday doesn’t end when customers leave. It continues late into the evening—logging into multiple...

With the advent of faster payments, many financial organizations have prioritized speed over fraud detection. Consumers expect instant transactions, but...

ACH is a critical part of the U.S. payment infrastructure, driving a significant portion of transaction volumes and supporting important...

Credit unions have distinct hallmarks: they are not-for-profit and member-owned. Yet amid the flood of financial services companies in today’s...

Scams have become universal, affecting all types of consumers and every kind of organization. This has placed tremendous pressure on...

Every year, billions of dollars vanish at the final step of online shopping, not because consumers change their minds, but...

The past holiday season didn’t just test consumer wallets—it revealed how dramatically shopping behavior is evolving. As inflation-weary shoppers searched...

In just eight years, Zelle has revolutionized the way people send money. And the best is yet to come—peer-to-peer payments...