The transition from in-store to remote buying is expected to continue rapid growth around the globe over the coming 5 to10 years. E-commerce fraud adds a risk dimension to transactions that demands strong preparation by payments industry participants.
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Data for today’s episode is provided by Mercator Advisory Group’s report – E-Commerce Fraud Detection Platforms, Part 2: Vendor Assessment.
Five Dimensions for Assessing E-commerce Fraud Management:
From 2018 to 2019, mid/large e-commerce merchants saw a 17% increase in fraud losses.
There are 5 dimensions to assess fraud management:
- Engagement: Understanding the “buyer” outside & prior to the transaction phase.
- Identification: Authenticating the buyer during an active e-commerce session.
- Detection/Action: Detecting high-risk activity, protecting end-users from loss, and integrating workflow.
- Delivery: Solution delivery methods, availability, pricing, and support.
- Differentiators: Additional solution advantages that go beyond core features & functions.
The transition from in-store to remote buying is expected to continue rapid growth around the globe over the coming 5 to10 years. E-commerce adds a risk dimension to transactions that demands strong preparation by payments industry participants. The rapid growth, combined with an increasingly sophisticated fraudster universe that dynamically adapts to societal and business changes, poses a critical threat requiring strategy and ongoing investment. Mercator Advisory Group’s latest research investigates solutions for managing e-commerce fraud, taking a closer look at key vendors of solutions that can help merchants and financial institutions protect their assets.
Mercator Advisory Group’s latest research report, E-Commerce Fraud Detection Platforms, Part 2: Vendor Assessment, reviews some of the key vendors providing fraud management solutions for merchants to combat the ever present and growing online threat of payments fraud. The report provides a detailed assessment of five key vendors that participated in a survey and phone interviews of executives and adds a secondary, high-level review of more than two dozen other vendors providing solutions in this market space. The new report complements and expands upon a recent Mercator Advisory Group report titled E-Commerce Fraud Detection Solutions: Market Overview (released in February 2020), which detailed the current payments fraud landscape, defined critical evaluation criteria, and drilled down into the specifics of combating e-commerce fraud.
“There are multiple vendors supporting payments fraud using a variety of tools, many of which are point solutions designed for specific points in the e-commerce transaction journey,” commented Steve Murphy, Director, Commercial and Enterprise Payments Advisory Service, co-author of the report, along with Tim Sloane, VP, Payments Innovation, and Director, Emerging Technologies Advisory Service, “so our goal was to drill down into the vendors who are embracing the vision of an end-to-end e-commerce fraud management platform that covers not only in-session risk but full account behavior recognition.”