Each season, the worldwide tech marketplace G2 releases Grid® reports comparing the best of business software and services based exclusively on user ratings and social data. After analyzing products with at least 10 customer reviews, G2 names industry leaders of software and services that rank highly in both customer satisfaction and other key indicators.
The Grid® reports represents the democratic voice of real software users, rather than the subjective opinion of one analyst. G2 rates products from the Payment Processing category based on data from product reviews shared by G2 users and data aggregated from online sources and social networks.
Technology buyers use the Grid® reports to quickly select the best products for their businesses and to find peers with similar experiences. For sellers, media, investors, and analysts, the Grid® reports provides benchmarks for product comparison and market trend analysis.
Fill out the form below to access the full G2 Grid Winter 2022 Payment Processing reports to help you identify the payment processor that suits your needs the best.
Below is a summary of the three reports you can access once filling out the form:
The Grid Report for Payment Processing
The Grid Report for Payment Processing looks at products that “provide businesses with the means to process multiple types of business-to-business (B2B) payments.”
The Winter 2022 Grid Report for Payment Processing evaluated nearly 50 payment processing software products based on two variables: satisfaction and market presence. Among the products assessed, just six were categorized as leaders for having both a high level of customer satisfaction and a large market presence, GoCardless being among them.
Out of 216 customer reviews, 98% of users rated GoCardless overall as 4 or 5 stars. Customers cited meeting requirements, ease of use, ease of doing business with, and ease of setup as top reasons behind their high level of satisfaction with GoCardless.
An overwhelming 99% of consumers rated GoCardless’ accounting integration as 4 or 5 stars. E-commerce integration and online payment portal followed closely behind, with 98% and 97% of consumers giving 4- or 5-star ratings, respectively.
The Momentum Grid Report for Payment Processing
The Momentum Grid Report for Payment Processing calculates a momentum score for each Payment Processing product based on data from across social media, the web and customer and employee reviews. All products included in the Momentum Grid Report have at least one full year of G2 data.
G2 organized the Momentum Grid using the variables of customer satisfaction and momentum. GoCardless ranked as one of just seven Momentum Leaders. With impressive growth in all four of the proprietary algorithm’s categories, GoCardless ranked as the number one product for customer satisfaction and number two product for momentum.
The Relationship Index for Payment Processing
For the Relationship Index for Payment Processing, G2 calculated products’ relationship score with another algorithm that factors in real user satisfaction ratings for several relationship-related review questions. Some factors that contribute to a product’s relationship score include ease of doing business with, quality of support, and likelihood of consumers recommending the product.
With a score of 9.46 out of a possible 10 points, GoCardless emerged as the clear leader in this category, with no other software product ranking higher.
Why this matters
Any business that sends or receives non-cash payments can benefit from Payment Processing software, which is typically used by accounting teams to ensure payments are error-free and made on time. But with a slew of options on the market, choosing a product can be overwhelming.
By using real customer reviews to create its grids, G2 is painting an accurate picture of which Payment Processing products customers genuinely trust and want to use, and which they do not. With G2’s Grid® Reports, prospective software buyers can compare products in the payment processing industry to streamline the buying process.
Interested in reading the full report which includes the other 50 payment processors within the G2 payment processing category?
Fill out the form below and you’ll receive the G2 Grid® Winter 2022 Payment Processing Reports, which include: Grid Report, Momentum Report and Relationship Index.