PaymentsJournal
No Result
View All Result
SIGN UP
  • Commercial
  • Credit
  • Debit
  • Digital Assets & Crypto
  • Digital Banking
  • Emerging Payments
  • Fraud & Security
  • Merchant
  • Prepaid
PaymentsJournal
  • Commercial
  • Credit
  • Debit
  • Digital Assets & Crypto
  • Digital Banking
  • Emerging Payments
  • Fraud & Security
  • Merchant
  • Prepaid
No Result
View All Result
PaymentsJournal
No Result
View All Result

[INFOGRAPHIC] – Are You Satisfied With Your Current Mobile Banking App?

By Karen Augustine
April 11, 2018
in Mercator Insights
0
2
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn
debit cards, mobile banking

Young woman making online payment with credit card and smartphone, online shopping, lifestyle technology

Mobile banking is growing at a rapid pace as most consumers use a mobile device to do some type of banking activity. While young adults led the way, mobile banking is a convenience that most U.S. adults embrace for making just-in-time transactions, paying bills, transferring money or just to check balances or verify transactions were made. While more consumers still access mobile banking on their bank’s website, mobile banking apps are becoming an easier way of managing your bank accounts and making transactions. In fact, the latest findings from our CustomerMonitor Survey Series consumer research published in our report, Digital Banking: Improvements Needed to Compete with Fintech, consumers’ satisfaction with mobile banking apps is high – 88% of mobile banking app users are satisfied with its overall performance including 55% who are very satisfied. When asked to rate their satisfaction with their mobile banking app’s ease of use, ability to access the accounts needed on the app, speed of access to the information needed and the range of transactions they can perform on their app, users were most satisfied with the ease of use, particularly compared to using even a mobile-optimized FI website (mentioned by 55% who were extremely satisfied).  Mobile app users appreciated their ability to access the accounts needed, also highly ranked, but mobile banking app users were least satisfied with the range of activities they can perform on the mobile banking app, and perhaps a reason most still use the FI website using a mobile browser. Mobile banking users also claimed in this study they would use mobile banking more often if they could receive more education and training on how to use the features of their mobile banking app, either in the branch, on the phone or online.

Satisfaction with current mobile banking app

2
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on LinkedIn
Tags: Customer InteractionsMobile Banking

    Get the Latest News and Insights Delivered Daily

    Subscribe to the PaymentsJournal Newsletter for exclusive insight and data from Javelin Strategy & Research analysts and industry professionals.

    Must Reads

    Embedded Finance

    Embedded Finance: Bringing Payments Under a Single Umbrella

    July 14, 2025
    Making Real-Time Payments a Reality

    Fulfilling the Promise: Making Real-Time Payments a Reality

    July 10, 2025
    mortgage

    The Rich Benefits of In-House Payment Systems

    July 9, 2025
    digital cards

    Beyond Plastic: Why Digital Cards Are the Future

    July 8, 2025
    What Premium Card Overhauls by Chase and Amex Reveal About the Credit Card Market

    What Premium Card Overhauls by Chase and Amex Reveal About the Credit Card Market

    July 7, 2025
    Rewire Acquires Imagen, Looking at Prepaid Cards for Migrant Workers

    Smells Like Team Spirit: What Makes Cobranded Credit Cards Work

    July 3, 2025
    uk banking outages

    New Continuous Strategies for Battling Account Takeovers

    July 2, 2025
    Fraud Monitoring

    What to Expect When Nacha’s Fraud Monitoring Rules Take Effect

    July 1, 2025

    Linkedin-in X-twitter
    • Commercial
    • Credit
    • Debit
    • Digital Assets & Crypto
    • Digital Banking
    • Commercial
    • Credit
    • Debit
    • Digital Assets & Crypto
    • Digital Banking
    • Emerging Payments
    • Fraud & Security
    • Merchant
    • Prepaid
    • Emerging Payments
    • Fraud & Security
    • Merchant
    • Prepaid
    • About Us
    • Advertise With Us
    • Sign Up for Our Newsletter
    • About Us
    • Advertise With Us
    • Sign Up for Our Newsletter

    ©2024 PaymentsJournal.com |  Terms of Use | Privacy Policy

    • Commercial Payments
    • Credit
    • Debit
    • Digital Assets & Crypto
    • Emerging Payments
    • Fraud & Security
    • Merchant
    • Prepaid
    No Result
    View All Result