BMC DigitalService Management and Business Automation Solutions Selected to IncreaseEfficiency, Optimize Costs and Reduce Risk
TORONTO – June 5, 2017 – BMC, a global leader in IT solutions for thedigital enterprise, today announced that National Bank of Canada (NationalBank), one of the six systemically important banks in Canada, has turned to BMCto ensure servicemanagement excellence across its integrated group of comprehensivefinancial services. National Bank has standardized across BMC’s solutionsportfolio, including its Remedy 9 digitalenterprise management platform, MyIT self-servicedigital workplace app, and BMCDiscovery solution for automated asset discovery and dependencymapping.
“National Bank services over 21,000 employees in 450branches across Canada and around the world and has clear efficiencyobjectives, one of which being to simplify the employee experience,” said AlainGoffi, vice president, IT Infrastructures at National Bank. “BMC, itsexecutives and the company’s value engineering team collectively illustratedcompetitive speed and superior innovation. That translates to getting to marketfaster with modern, simple, and sophisticated solutions.”
In addition to reducing incidents in the data center,National Bank also expects to see a reduced number of help desk calls supportedby self-service IT. With a greater knowledge of its inventory, configurationand the relationships between infrastructure assets, National Bank will be ableto speed up the introduction of new digital services to its employees andcustomers while reducing maintenance efforts.
National Bank has also selected BMC’s Control-M workloadmanagement solution for mainframe and distributed systems to improve IT Operationscontrol on the service delivered and reduce costs with consistent, efficientscheduling and automation. BMC’s Control-MManaged File Transfer solution provides one operational dashboard forconsolidated, end-to-end visibility into the status of file transfers andbusiness application workloads, increasing efficiency and control of businessservices.
“Across the financial services industry we are seeingincreased demand to not only have a better understanding of what’s happening inthe data center, but also how to offer a better experience to employees andcustomers,” said Sean Hinton, Canada country manager at BMC. “By aligning BMC’sdigital service management and business automation capabilities to NationalBank’s desired business outcomes, we are enabling significant reduction incosts while increasing efficiency, productivity, and satisfaction.”
BMC’s Remedy is a transformative service management platformthat drastically improves IT service delivery through a Software-as-a-Service(Saas) solution, Remedy OnDemand,which helps users work smarter and faster on a world-class cloud platform. TheBMC Discovery solution builds a holistic view of all data center assets and therelationships between them, giving IT crucial visibility into how the assetssupport the business to ensure stronger security, and improve service, change,and problem management. BMC’s MyIT is a modern, intuitive self-service app thatuses location, role, and preferences to guide employees to the answers andtools they need, relieving much of the burden on IT department by enablingusers to accomplish key service tasks from their own devices.
For more information aboutBMC’s Digital Enterprise Management solutions, visit www.bmc.com/dem/.
BMC is a global leader in innovative software solutions that enable businessesto transform into digital enterprises for the ultimate competitive advantage.Our Digital Enterprise Management solutions are designed to make digitalbusiness fast, seamless, and optimized from mainframe to mobile to cloud andbeyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves morethan 10,000 customers worldwide.