Natural language processing is becoming an ever increasing subject matter that payment professionals need to pay attention to. In this episode we talk with Kiki Del Valle the Senior Vice President for Commerce for Every Device at Mastercard and Tim Sloan the VP of Payments Innovation at Mercator Advisory Group about the following topics:
- Define what conversational commerce is and how NLP fits into it
- How aware are people of NLP and how frequently it is used
- Consumer opinions of improvements to be made to NLP and payments
- What are the top devices most likely to be used for payments and banking
- What are the key takeaways from the survey
If you are interested in downloading the report for the survey you can do so here
If you are interested in being on an episode of the PaymentsJournal podcast please reach out to us here
