Tag: Chatbots

It’s no surprise that exceptional customer service is a key brand differentiator, as that has been well-established over many years. ...

Handy traditional and upgraded technologies to transform banking customer engagement Customer engagement is something that matters for every industry and ...

The financial industry may not be the first to try the latest technological developments, but they are slowly trying to ...

2020 is unofficially considered a defining year for various reasons. Tons of estimations on the growth of industries and sectors ...

The digital revolution is, without doubt, driving huge changes in consumer behaviour and given the development of e-commerce and m-commerce, ...

This Forbes article is based on a discussion with Don McInnes who lead the Conversational Design team at Wells Fargo. ...

In 2019, chat will take over as the main marketing and communication channel across numerous major industries. The intelligent, scaled, ...

The days of waiting in long lines at the bank for simple transactions are long gone. In today’s digital world, ...