Tag: Customer Experience

Stay updated with insights on customer experience at PaymentsJournal. Explore trends, news, and expert analysis on enhancing customer interactions, satisfaction, and loyalty in financial services.

Understanding Customer Attitudes Is Hard. With Competitive Assessments, It Doesn't Have to Be.

Understanding B2B Customers Can Be Hard. This Can Help.

by PaymentsJournal

June 15, 2020

Nearly everyone in the business world has heard about the importance of customer experience. Unhappy customers lead to lost sales ...

Pandemic Likely to Speed Bank Adoption of Conversational and Other AI

by Tim Sloane

June 9, 2020

Mercator published “70+ Processes Banks Have Already Improved Using AI” in January 2019 but given the stress of the Covid-19 ...

Financial institution electronic technologies flat orthogonal composition background poster with bank transactions smartphone online shopping vector illustration

Reinventing Banking: 4 Technologies to Modernize Your Consumer Banking Experience

by Brent Heslop

June 2, 2020

In 2020, customer experience is expected to become the main differentiator between brands. Already, nearly 90% of businesses say they’re ...

How to Dramatically Reduce Friction During Account Onboarding

by PaymentsJournal

May 7, 2020

Historically, companies have had to delicately balance fraud detection — the ability to identify fraudulent consumers — and providing a ...

A Conversation with Fiserv about Bill Pay

by PaymentsJournal

April 17, 2020

As consumers increasingly manage their finances through digital channels, bill pay has become a critical component of the overall banking ...

Credit Unions Can Better Serve Their Members during COVID-19 by Staying Informed of Consumer Trends

by PaymentsJournal

April 15, 2020

With the uncertainty of the ongoing economic impact of COVID-19, it is more important than ever for credit unions to ...

As Restaurants Struggle Amid COVID-19, Fintechs Serve up Solutions

by Rachel Gore

April 10, 2020

The COVID-19 pandemic has forced consumers to stay home and restaurants to shut down in-house dining services worldwide. But not ...

Managing Your Brand is Critical in These Times

by Pete Reville

April 6, 2020

Companies around the globe are figuring out their response to the COVID-19 pandemic and balancing the needs of all their ...

Korea’s KB Bank Uses Trustonic In-App Protection to Enhance Mobile Banking Experience

by PaymentsJournal

April 2, 2020

Mobile cybersecurity leader, Trustonic, today announces the successful implementation by KB Kookmin Bank (KB Bank) of Trustonic Application Protection (TAP™) ...