Tag: Customer Retention

Stay updated with insights on customer retention at PaymentsJournal. Explore trends, news, and expert analysis on strategies to improve customer retention and boost loyalty in financial services.

There Must Be A Bottom Here Someplace…

by Ken Paterson

November 7, 2010

The release of the FederalReserve's G19 statistics on consumer credit outstanding in midNovember held more bad news for credit cards.While ...

Andre Stoorvogel, Author at PaymentsJournal

Antitrust Settlement: More Unpredictability For Credit Issuers—And Others

by Ken Paterson

November 7, 2010

As issuers continue to work throughtheir post CARD Act, post Durbin amendment credit card businessstrategies, perhaps the last thing they ...

Let the Lawsuits Begin – TCF Financial Fires the First Legal Shot at Durbin

by Patricia Hewitt

November 4, 2010

As the Federal Reserve wrapped up their fact-finding inNovember (their Durbin-related surveys were due back October12th), TCF Financial filed a ...

Dont Think NFC Proximity Payments is the Evolutionary End for Mobile Payments

by George Peabody

November 4, 2010

The hard focus of US mobile payments has been on nearfield communications-based proximity payments as the comingrevolution. And it will ...

Gift Cards: Breakage Is Dead

by Ben Jackson

November 4, 2010

Nearly every large retailer in the United States sells gift cards with the thought that one way or another, the ...

Bizarre Love Triangle: MetaBank, NetSpend, and the OTS

by Ben Jackson

November 4, 2010

On October 6, 2010, the Office of Thrift Supervision (OTS)issued a Supervisory Directive to MetaBank that requires MetaBankto obtain written ...

The MetaBank Supervisory Directive: An Advance or A Decline For Small Dollar Lending?

by Ken Paterson

November 4, 2010

While the prepaid industry has been rocked by the OTS'sapparent action against MetaBank restricting new program activity,it may be easy ...

Transparency – Use it or Lose It

by Patricia Hewitt

November 4, 2010

As Elizabeth Warren gears up the Consumer FinancialProtection Bureau (CFPB), she has made it plain that lenders of allkinds will ...

PayPal Ups the Ante for Payment Platforms by Going Mobile

by George Peabody

November 4, 2010

At its second developersconference, PayPal announced a slew of capabilities and newapplications that embed PayPal deeper into the retailer paymentsconsciousness. ...