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Data for today’s episode is provided by Mercator Advisory Group’s report – 2019 U.S. PaymentsInsights – Technology and Fraud: Consumer Concern Is Real.
What Percentage of US Consumers Reported Lost, Stolen, or Fraudulent Card Charges in 2019?
- Overall, 29% of US consumers reported a card lost, stolen, or fraudulent charges in 2019.
- 9% reported their physical card was stolen.
- 12% reported fraudulent charges on the card.
- 8% of consumers were notified their card number may have been compromised in 2019.
- 7% of consumers were notified by their bank that fraud had occurred.
- 71% of consumers reported no fraudulent activity and no lost/stolen cards.
Mercator Advisory Group’s most recent consumer survey report, Technology and Fraud: Consumer Concern Is Real, from the bi-annual North American PaymentsInsights series, takes an in-depth look at U.S. consumers’ current perspectives on technology and fraud.
This report explores how technology and fraud impact consumers lives and, in particular, the way they shop and pay for things. This includes detail on not only what they do but also how they feel about these two important consumer issues.