How AI Makes Collections More Human—and More Effective
When someone receives a bill reminder, emotion often plays as much of a role as logic. Stress, avoidance, uncertainty, or...
Read moreDetailsWhen someone receives a bill reminder, emotion often plays as much of a role as logic. Stress, avoidance, uncertainty, or...
Read moreDetailsWe were early in calling out the structural problems facing any card issuer willing to underwrite a co-brand built around...
Read moreDetailsAmerican Airlines and Citi are updating their flagship premium credit card with new travel benefits, additional ways to earn miles...
Read moreDetailsThe macroeconomic challenges of recent years have hit small businesses hard, prompting many merchants to rely on personal credit cards...
Read moreDetailsCredit card managers and consumers need to keep an eye on regulatory developments and market trends abroad because the payments...
Read moreDetailsA little over a year into its planned Discover integration, Capital One has completed the conversion of roughly 25 million...
Read moreDetailsDespite growing scrutiny from regulators and warnings about rising consumer debt, buy now, pay later (BNPL) continues to resonate with...
Read moreDetailsSamsung is seeking to make the next stage of its ecosystem strategy extend beyond smartphones and into the wallet. The...
Read moreDetailsCredit card rewards were once a ticket to premium travel, luxury experiences, and aspirational purchases. Increasingly, however, consumers are using...
Read moreDetailsCredit cards have long helped consumers pay for purchases. Now Visa wants them to help consumers decide how to spend...
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