Customer Experience

Everybody knows what a S.W.O.T. analysis is, the classic 4-box way of grading a business strategy by listing the Strengths,...

Introduction of a single API solution offers a holistic approach to fraud and risk, covering the customer lifecycle across enrollments,...

For those of you that have come to rely on the convenience of letting Google Duplex make reservations for you,...

There probably will not be dancing in the streets of Melbourne, with the latest COVID lockdown, but you can be...

Online grocery sales are taking a breather after record volume during the pandemic in 2020. Monthly sales in June reached...

There’s no such thing as business hours in the online world. Retailers, banks, service providers, and other businesses need to...

First, the headline is wrong; this isn’t a credit card. I hope this was a mistake by an ad agency...

More burrito lovers are going digital to order and pay at Chipotle Mexican Grill. In the last few years, the...

Customer loyalty and QSRs (Quick Service Restaurants ) go together like…well…pizza and pepperoni. So it’s no surprise that Papa John’s...